Hey, I'm Carlo, your Virtual Customer Support, keeping your company products, services, and overall experience meet or exceed customer expectations.
Why Choose Me:
1. Digital efficiency and operational excellence
2. Client focus, trustworthy communication
3. Discreet, dependable, and always on time
4. Fast learner, detail-oriented, and consistent
Here's what clients HIRE ME for:
Customer Service
-Handled customer support via phone, email, chat, and social media. Experienced with e-commerce brands, Shopify, Facebook, Freshdesk, Zendesk, Salesforce, Asana, GoHighLevel (GHL), and AI support tools to manage tickets and maintain customer satisfaction.
Technical Support
- Experienced in technical skills for telecommunications, ISP, automotive parts, EV charger, and the solar industry.
Here are the websites and brands I supported during my 7 years of experience.
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SiriusXM (Car/Automotive Radio Satellite)
Verizon Wireless (Telecommunication)
EvGo (Electric Vehicle Charger)
EvGateway (Electric Vehicle Charger)
----------- (Furniture Company)
HIKVision (Security Camera)
Not sure where to start? Send me your top 2 to 3 challenges, whether it's a customer service, technical support, or something in between. I'll share how I can handle them and how I can help. Let's make your customer satisfied!
Verified
