I have 7 years of experience in the BPO industry, covering customer service, sales (outbound/inbound), collections, guest relations for an airline, and technical support. Additionally, I have 3+ years in the VA industry, including sales for a life insurance company, lead generation/social media management, customer relations for a real estate media company, and executive assistant duties like email management, appointment scheduling via Calendly, and client communications. I also have experience creating and managing Facebook ad campaigns for life insurance, roofing, solar, and construction leads, including content creation, post scheduling, and performance monitoring.
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