Driven customer service professional with over a decade of experience in diverse industries, including fintech, B2B SaaS, and e-commerce. I specialize in delivering seamless customer support through multiple channels like email, chat, and phone. My background includes working with software solutions such as Zendesk, HubSpot, and Intercom, where I’ve handled everything from real-time inquiries to marketing campaigns and technical troubleshooting.
I’ve successfully collaborated with both in-house and remote teams across different time zones, ensuring smooth communication and alignment. My ability to maintain high accuracy while managing multiple customer inquiries has been a key strength, along with my dedication to continuous improvement in customer satisfaction.
Career Highlights:
- Supported 3,500+ Shopify merchants by providing post-purchase survey insights that improved attribution tracking and marketing decisions.
- Managed complex escalations as a Tech Support Escalations Specialist at JPMorgan Merchant Services, assisting merchants with both virtual and physical payment terminals.
- Delivered high-quality email and chat support during peak seasons, ensuring fast, accurate, and customer-focused resolutions.
I thrive in fast-paced environments and enjoy solving complex problems with empathy and professionalism. If you’re looking for someone with strong communication skills, SaaS expertise, and a customer-first mindset, let’s connect!
