I have experience in the BPO industry and have been employed since 2007 by several reputable call center companies. A seasoned professional, goal-oriented, and adaptable leader who can acknowledge and address constructive feedback and rectify shortcomings. I have a strong desire to surpass goals in addition to meeting them. Manages allocated client program(s)' operational activities in accordance with business and customer policies. Manage, inspire, and train front-line supervisory employees that oversee the daily operations of call center teams who offer services for the clients of the business. Ensure that the company's performance expectations and the client's Key Performance Indicators (KPIs) are fulfilled and improved upon. I'm now looking for a full-time job with an organization where I can apply my diverse skills and background while contributing to the success of my employer.
