You can call me Gela. I've worked in the BPO/Call Center Industry for 15 years and handled various projects and roles mainly revolved in customer service, sales and marketing that made me more equipped, flexible, and confident working as a freelancer directly with clients and agencies remotely.
My most recent as a remote worker was with a Healthcare account as a Medical and Dental Billing Specialist for 4 years.
I have great knowledge of commercial insurance, Medicare/Medicaid, PMAPS, Workers Compensation and Personal Injury claims
Solid Microsoft Office/Google Suite skills
Can effectively utilize electronic health record systems and other billing technologies.
I understand and had several trainings with HIPAA and other relevant regulations affecting patient information and billing practices
Great working knowledge and application of basic accounting practices, ICD-9 and 10, CPT, and HCPCS coding.
Str----------- analytical skills
Detail-oriented, flexible, and creative
Ability to confront difficult situations and make appropriate and timely decisions
Str----------- experience in prioritization and multitasking with a demonstrated ability to consistently meet deadlines
Ability to work well independently as well as part of a team
Persistent and particular in solving problems.
Effective communicator, particularly with customer service orientation.
Can read and understand the explanation of benefits and how to identify incorrect denial.
Great experience in logging, tracking, and processing appeals.
Excellent time management skills and be able to handle multiple tasks effectively and efficiently.
Experience handling correction of claims and resubmission too.
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