Experienced IT and Customer Service professional with a proven track record in technical support, system administration, and client relationship management. Delivering exceptional customer care, managing multi-channel inquiries through Gorgias and coordinating with international fulfillment partners across Europe, the US, and global markets.
Brings strong technical expertise in CRM platforms including Salesforce and Veeva CRM, EDI systems, and enterprise tools such as ServiceNow, Active Directory, and Microsoft 365. Skilled in troubleshooting across UNIX/Windows environments, ensuring smooth operations, quick issue resolution, and consistent achievement of SLA goals while maintaining high client satisfaction.
Proficient in e-commerce operations using Shopify for order management, refund processing, and monitoring fulfillment status across multiple platforms including Portless Portal, TRL's Picqer system, and Atomix app. Experienced in using Portless Zendesk to escalate concerns, provide critical information, and follow up on pending tickets to ensure seamless resolution with fulfillment centers—TRL (Netherlands/Belgium), Atomix (United States), and Portless (international regions).
Demonstrates exceptional organizational skills through meticulous ticket tracking, refund documentation, and follow-up management using Gorgias snooze features. Adept at creating knowledge base articles, training tea-----------mbers, and leveraging tools like Slack for effective internal communication and coordination.
Dependable, detail-oriented, and results-driven professional who combines technical know-how with a service-focused mindset to improve productivity, enhance operational efficiency, and deliver outstanding customer experiences.I’m an experienced IT professional with a strong background in technical support, EDI systems, and CRM platforms like Salesforce and Veeva CRM. Skilled in troubleshooting, customer service, and system administration across UNIX/Windows environments, I ensure smooth operations and quick issue resolution.
With expertise in ServiceNow, Active Directory, and Microsoft 365, I’ve helped teams improve productivity, meet SLA goals, and maintain high client satisfaction. I also create knowledge base articles, train tea-----------mbers, and support Shopify store operations.
Dependable, detail-oriented, and results-driven. I bring both technical know-how and a service focused mindset to every task
