ABOUT ME:
I’m Odessa, an IT graduate with 11 years of experience in the BPO industry, where I worked as a Customer Experience Specialist (handling voice, email, and chat).
I started my Virtual Assistant journey in 2023, gaining experience as a Property Management Support Specialist for Airbnb and as a Property Manager/Admin Assistant in Real Estate.
SUMMARY OF SKILLS AND CAREER HIGHLIGHTS:
Inbound/Outbound Calls - With 11 years of experience handling inbound and outbound calls, I have developed strong skills in building rapport and consistently paraphrasing customer concerns to ensure clear understanding, allowing me to provide accurate solutions or responses, Email Management - With 6 years of experience in email management, I have managed ongoing correspondence with clients, ensuring that each message fosters meaningful communication with both professional and personal connections.
Chat (real-time) - With 2 years of experience in real-time chat support, I have honed the ability to manage multiple conversations simultaneously while ensuring the highest level of support for my customers.
Certified General Virtual Assistant (GVA) - course covering Google Workspace, Email Management, Calendar Management, CRM Management, Lead Generation, WordPress Management, Project Management, , Basic Bookkeeping, Basic E-commerce, Social Media Management, and Content Creation.
