I am a results-driven Travel and Customer Service Professional with over 9 years of hands-on experience in the BPO industry, specializing in airline reservations, cruise support, and VIP customer relations.
What sets me apart is my deep, technical mastery of the world’s leading Global Distribution Systems (Amadeus, Sabre, and Galileo). I don't just book trips—I manage the entire lifecycle of travel operations, from complex ticketing and multi-city itineraries to complicated exchanges, refunds, and high-stakes escalations.
If you are looking for a reliable, autonomous, and detail-oriented partner who can seamlessly step into your workflow and elevate your customer satisfaction scores, let’s connect!
Core Expertise
*GDS Mastery: Expert-level navigation, command entry, and troubleshooting in Amadeus, Sabre, and Galileo.
*Ticketing & Reservations: Flawless execution of bookings, seat assignments, and ancillary services.
*Complex Transactions: Efficiently handling reissues, split tickets, voluntary/involuntary exchanges, and refund calculations.
*Specialized Travel Support: Comprehensive support for leisure travel, corporate accounts, cruise lines, and loyalty/frequent flyer programs.
*Escalation & Resolution: Calm under pressure, turning frustrated travelers into loyal, lifelong customers.
Technical & System Proficiency
Category Systems & Tools
GDS Platforms Amadeus, Sabre, Galileo (Travelport)
Travel Verticals Commercial Flights, Cruise Support, Hotel & Car Rentals
Support Tools Zendesk, Salesforce, Slack, MS Office Suite, VoIP Systems Specialties Ticketing, Exchanges, Refunds, Queue Management, Escalations
Verified
