NOC in profession.
Currently working as Global NOC Admin.
Overseeing outages and technology platform devices.
Working in a fast phased environment. Creative mind and can work with minimal supervision.
Tools/Apps used
Solarwinds - Avaya - CMS- Kaseya - SysAid - ServiceNow - UC4 - Remedy Force - MS Office - Active Directory - Canva - Photoshop - CapCut -??Skype - Instagram - Facebook - TikTok
Skills
I----------- ManagementFundamental knowledge in Server, Network and Telephony technologies Client relationsBusiness processingService Desk Customer CareTechnical SupportEvent ManagementProofreadingGraphic Designing
Courses and CertificatesITIL V3Introduction to Service Management with ITIL 4CCNA Bootcamp/TrainingLean Six Sigma White Belt TouchpointLogic Monitor Certified AssociateBerlitz English Refresher Course with Customer Service and Email Business Writing & Technical Writing ImmersionTech Writers Master ClassActive Listening: You can be a great Listener
