Review all interdisciplinary documentation and provide recommendations, corrections, and final approval to ensure accuracy, completeness, and compliance with clinical and regulatory standards. Conduct comprehensive end-to-end quality assurance of clinic documentation daily, from referral sources through EMR entry. Collaborate closely with the clinical and insurance verification teams to validate payer-specific referral requirements and ensure timely processing. Maintain and update referral forms consistently, providing regular status reports to supervisors.
Demonstrate strong involvement in the patient intake process by supporting accurate data collection, coordination, and documentation. Assist supervisors with additional administrative and operational tasks as needed. Uphold strict confidentiality of patient and prospect information in accordance with privacy regulations. Perform high-volume multitasking with a strong commitment to zero-error standards, particularly in fax indexing and EMR data entry.
Promote a positive team environment by maintaining high morale and a collaborative attitude. Prepare and maintain detailed QA reports, identify documentation trends, and recommend process improvement strategies. Stay up to date with evolving regulations, compliance requirements, and industry standards related to home health and hospice documentation to ensure continuous quality improvement.
