For the past 2 years , I experience working in Healthcare account in BPO industry. Handle 30-40 calls per day assisting member and providers inquiries specifically Eligibility, Benefits , Claims status and Authorizations and strictly comply HIPAA in every interaction. Also I was able to be part of the top agents in terms of producing CSAT scores. I can do admin task as well insuring job is well done. I am eager to help and grow at the same time.
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