I am a customer service professional with over six years of experience, extensively trained in delivering high-quality service and ensuring the efficient operation of customer service teams. Below is a summary of my key experiences:- Handled email inquiries for real estate clients in the Australian market- Assisted campaign coordinators with property listings, invoicing, marketing materials, branding, and other tasks related to property marketing- Served as a team leader supporting the U.S. market for over a year- Ensured key performance indicators (KPIs) and team targets were consistently met to support performance improvements and evaluations- Managed both email and phone support for premium clients- Performed administrative duties, including reporting and overall team performance assessments
