With 7 years of experience in the customer service industry, I have honed my skills in delivering top-notch service and ensuring customer satisfaction. I have background in the airline industry as a Ground Stewardess and it equipped me with valuable knowledge of handling diverse customer needs and resolving their concerns efficiently. Also, I have a strong background in the BPO industry, which made me well-versed in using various customer service tools and technologies to deliver efficient and effective support. I am a quick learner, adaptable to new systems, and possess excellent communication skills, both verbal and written. Throughout my career, I have gained valuable expertise in building rapport with customers, actively listening to their needs, and finding appropriate solutions. I am skilled in managing high call volumes, handling customer complaints, and maintaining a professional and friendly demeanor even in challenging situations.
