Highly organized and self-motivated professional with over 5 years of experience in customer support and administrative leadership, including 4.5 years as a Team Leader for Anthem’s ACA program. Skilled in scheduling, payroll timecard scrubbing, professional email handling, and data management. Proven ability to support cross-functional teams and manage back-office operations in fast-paced, high-volume environments with accuracy and efficiency.
Proficient in Microsoft Office and Google workspace. Researched and studied CRM platforms such as HubSpot and Zoho. Knowledgeable in managing leads, contacts, deals, calendar coordination, and performance reporting to support sales growth and client engagement. Quick to adapt to new tools and capable of navigating core CRM functions to streamline workflow. Detail-oriented, dependable, and committed to delivering high-quality support while continuously improving systems and processes.
Skills:
Time management
Healthcare Proficiency
Data mining and analysis
Scheudling
Calendar Management
Appointment Setting
Root Cause Analysis
CRM Knowledgable
English Communication and Grammar Proficiency
Observation SkillsDecision making
Multi-tasking
Voice Over
Voice Acting
