With 9 years of experience in the BPO industry
as a Senior Quality Analyst and 2 years of experience as a part-time cold caller for
real estate, I’m all about making life easier for everyone. Whether it's
organizing workflows or managing a hundred little details, I keep things
running smoothly and efficiently.
[ SUMMARY ]
• 9 years as Senior Quality Analyst in
the BPO industry
• 2 years as part time cold caller for real
estate
• Tech-savvy with a Bachelor of
Science in Business Administration with a Major in Human Resource and Development
Management
• Proficient in Tools/Software or able to
quickly learn new ones
• Strong written and verbal communication
skills
• Good quality computer specs and stable
internet
[ EXPERTISE ]
Administrative Operations:
• Manage calendar,??emails, meetings, and coordinate tasks using project
tools
• Handle data entry, CRM updates, form
creation, and document preparation
• Support customer service, file
management, and database maintenance
• Conduct internet research, create
surveys, compile data, and format reports
• Take meeting minutes and write SOPs
to document internal admin processes
• Manage spreadsheets and assist with
survey design and data compilation
Executive & Personal Support:
• Manage projects, schedule appointments,
and stakeholder communication
• Plan travel and events, develop
presentations, and coordinate virtual meetings
• Conduct online research, handle
confidential info, and create executive briefs
• Manage leads, update CRM, assist
recruitment, and support hiring pipelines
• Prepare meeting agendas, track action
items, and liaise with teams and clients
• Support personal tasks and create SOPs for
workflows and business operations
eCommerce Management
• Manage product listings,
descriptions, tagging, variants, and SKUs on marketplaces
• Process orders, monitor fulfillment,
handle refunds, and manage returns
• Provide customer support via chat,??email, and e-commerce platforms
• Update prices, manage discounts, and
conduct competitor price research
[ TOOLS ]
• Microsoft Office 365 (Word, Excel,
PowerPoint & Outlook)
• Google Workspace (Docs, Sheets,
Slides, Mail, Calendar, Drive)
• Communication Tools (Teams, Meet,
Slack, Zoom
• Graphic Design Tools (Canva)
• eCommerce (Shopify, Etsy, TikTok, Meta)
• CRM (GoHighLevel, Salesforce, Mojo, BatchDialer)
[ WHY ME? ]
• I always deliver high-quality work.
• I can always execute tasks
independently.
• I implement strict confidentiality
measures.
• I ensure regular check-ins and prompt
responses.
• I can adjust my work hours to meet
your needs.
