I am a Registered Nurse in the Philippines with over 7 years of experience across various healthcare settings, providing quality patient care and clinical support. In addition to my nursing background, I have 3 years of experience as a Customer Service Representative, where I developed strong communication, problem-solving, and client support skills.
Most recently, I worked as a Medical Virtual Assistant/Medical Scribe, where I handled patient phone inquiries, appointment scheduling, insurance verification, phone triage, healthcare documentation, and telehealth coordination. This role strengthened my ability to multitask in fast-paced environments while ensuring accuracy, efficiency, and compliance with HIPAA guidelines.
With my combined expertise in healthcare and customer service, I bring a unique skill set that allows me to deliver compassionate, detail-oriented, and professional support to both providers and patients in a virtual healthcare environment.. I am also a quick learner and can easily adapt to new tasks and challenges. Bringing forth excellent customer service skills and an understanding of the medical industry and important medical terminology.
