Hi, my name is Laureen Juance, and I?m a Virtual Receptionist and Executive Assistant with over eight years of experience, primarily supporting US-based MedSpas and service businesses.
I began my career as a Front Desk Manager for a MedSpa in New York, where I handled inbound and outbound calls, appointment scheduling, client inquiries, follow-ups, and sales. I understand how important the front desk is in creating a positive client experience and turning inquiries into booked appointments.
I?m highly experienced using CRM systems like Go High Level, managing calendars, confirmations, reminders, and lead follow-ups. I?m comfortable providing phone, text, chat, and email support, and I communicate clearly and professionally with US clients.
I?m detail-oriented, reliable, and proactive, and I take ownership of my role to ensure smooth daily operations. My goal is always to support the team, improve client satisfaction, and help the business grow.
