Experienced customer service professional with 9+ years in high-volume BPO environments, supporting global clients including Citi Bank, Airbnb, Telstra, and JBL. Served as Subject Matter Expert at TeleTech, Trainer at SYKES, mentoring new hires and managing documentation. Skilled in multi-channel support, CRM tools, and client centered problem-solving. Eager to contribute to a dynamic corporate team focused on growth and operational excellence.
