Experienced Hospitality and Property Management Professional with a strong background in project and operational management, customer service, and social media management. Proven track record in effectively managing reservations, handling daily operations, and providing exceptional guest support. Skilled in utilizing various platforms including Airbnb, Vrbo, Expedia, -----------, and social media channels for sales and marketing. Proficient in email management and communication tools. Highlights include:
Project Management: Successfully managed property listings on platforms such as Airbnb and -----------, implementing new programs to meet growing demand and elevate standards in housekeeping.
Operational Management: Demonstrated expertise in overseeing daily operations, guest messaging, resolving operational issues, and managing guest check-in/check-out processes.
Social Media Management: Proficient in posting sales content on platforms like Facebook Marketplace and Instagram to drive engagement and bookings.
Customer Service: Extensive experience in providing top-notch customer service, handling inquiries, cold calling guests for promotions, resolving issues, and maintaining strong guest relationships.
Employment History:
Reservation Agent/Guest Support at Blue Aruba RentalsAirbnb Super Host/Virtual Hospitality Assistant at Azure Urban Resort and ResidencesFront Office Assistant at Elite Hospitality Group BahrainHotel Reservation Specialist at TeleperformanceAdditional Skills: Night auditing, telemarketing, sales calls, and administrative duties.
Seeking opportunities in online hospitality management roles where I can leverage my skills to deliver exceptional guest experiences and drive business growth.
