Hello! I’m John, a Healthcare Claims and Customer Support Specialist with year of experience supporting US healthcare insurance accounts. I specialize in helping clinics, healthcare providers, and billing teams manage medical claims, insurance verification, and patient support efficiently.
In my previous roles, I handled high-volume medical inquiries related to claims, billing, eligibility, and benefits for Medicare Advantage and PDP plans. I’m experienced in investigating claim issues, explaining denied claims, and ensuring patients receive accurate information regarding their coverage.
I am highly organized, detail-oriented, and committed to maintaining HIPAA compliance while handling sensitive patient information. My goal is to support healthcare teams by reducing administrative workload and ensuring smooth communication with patients and insurance providers.
What I can help you with:
• Insurance verification and eligibility checks
• Medical claims follow-up and claim status updates
• Denials management and billing inquiries
• Patient support via phone, email, and chat
• Data entry and documentation in CRM/EHR systems
• Appointment coordination and administrative support
• Prior Authorization
I take pride in being reliable, responsive, and easy to work with. If you're looking for a dedicated Medical Virtual Assistant who can help streamline your healthcare operations and provide excellent patient support, I would be happy to assist your team.
Let’s work together to improve efficiency and patient experience in your practice.
Availability: Full-time | 40 hours per week | can work US business hours
Equipment: Fast internet, backup connection, quiet workspace
