Seasoned Learning & Development professional with 9 years of experience in the outsourcing/offshoring industry. Proven ability to design, develop, and deliver effective training programs that meet the needs of learners and organizations. Skilled in people management, customer service operations, contact center operations, employee training, learning management systems, and knowledge base systems. Expertise in using adult learning principles to create engaging and effective training experiences. Adept at working with cross-functional teams to develop and implement training -----------mitted to providing high-quality training that helps learners achieve their goals.
Verified
