IT Support Manager | MSP Service Delivery | NOC Engineer | CCNA-Trained
With over 10 years of hands-on experience in IT support, cloud administration, and network operations, I specialise in delivering high-quality managed services to US-based and AU-based businesses remotely and reliably. I've spent the last 8 years working in MSP and service delivery environments, supporting clients ranging from US law firms and small businesses to JPMorgan Chase and Zayo Group. I'm comfortable with both the high-touch, all-hands style of SMB support and the SLA-driven, ticket-queue discipline of enterprise NOC work.
My career spans three distinct MSP environments:
1. Enterprise: L2/L3 support for JPMorgan Chase & Co. via Hewlett Packard Enterprise
2. SMB Cloud: Virtual desktops, and 100+ WordPress sites for 37+ US businesses
3. Telecoms / ISP: Service assurance and NOC operations for Zayo Group (US fiber)
Tools & platforms: Microsoft 365 · ServiceNow · Zoho CRM · Active Directory · Cloudways · WordPress · Google Workspace · Bitrix24 · ClickUp · Zapier · Cisco (CCNA-trained)
KEY REMOTE EXPERIENCE
Advantage Attorney Marketing & Cloud Solutions: Provided dedicated remote helpdesk support via email and Zoom for 30+ US law firms.
Hewlett-Packard Philippines: Delivered L2/L3 technical support for printer network infrastructure.
FBCM: Managed desktop and network support, including CCTV setup and hardware upgrades.
Currently open to: Remote L1/L2 IT Support, NOC Engineer, or MSP Service Delivery roles (day shift or night shift).
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