Demand Generation Team Lead<!--[if !supportLists]-->? <!--[endif]-->Manage the day-to-day tasks of the Demand Generation team to create a more efficient process for lead sourcing and providing research to the broader sales team.<!--[if !supportLists]-->? <!--[endif]-->Assist with the execution of demand generation campaigns as assigned. <!--[if !supportLists]-->? <!--[endif]-->Assist with the execution of sales intelligence reporting as assigned. (Sales Operations Coordinator tasks are still included)
Sales Operations Coordinator<!--[if !supportLists]-->? <!--[endif]-->Own the end-to-end campaign process and be responsible for list generation for outbound prospecting – working with the team lead of the heads of sales and the marketing manager.<!--[if !supportLists]-->? <!--[endif]-->Partner with sales reps and marketing to refine the lead qualification process, analyze and report on campaign performance with reporting and dashboards, and take ownership of any changes required in the CRM to support.<!--[if !supportLists]-->? <!--[endif]-->Manage the lead generation/market research team to create a more efficient process for lead sourcing and providing research to the broader sales team.<!--[if !supportLists]-->? <!--[endif]-->Own sales data integrity, performing weekly assessments of gaps, following up directly with deal owners to rectify issues, and where necessary, suggesting improvements on process to overcome data integrity issues.<!--[if !supportLists]-->? <!--[endif]-->Data entry in various systems used by the sales team.<!--[if !supportLists]-->? <!--[endif]-->Train new and existing members of the Business Development function on aspects of the commercial and sales processes and systems, supporting the induction and ramping of new starters and helping ensure existing staff adhere to process requirements.<!--[if !supportLists]-->? <!--[endif]-->Coordinate the induction schedule of all new starters into the Business Development function.
Sales/Business Development Representative<!--[if !supportLists]-->? <!--[endif]-->Source new sales opportunities through outbound cold calls and emails.<!--[if !supportLists]-->? <!--[endif]-->Perform research on prospects and maintain a current view in the CRM (Salesforce), of all current and future business opportunities.<!--[if !supportLists]-->? <!--[endif]-->Appointment setting for free product demo with an engineer. Account Manager<!--[if !supportLists]-->? <!--[endif]-->Doing outbound and inbound calls.<!--[if !supportLists]-->? <!--[endif]-->Handles existing customers for renewals and upgrades.<!--[if !supportLists]-->? <!--[endif]-->Work closely with support and field services teams to ensure a consistently positive customer experience by providing escalation and management for issues and initiatives.<!--[if !supportLists]-->? <!--[endif]-->Build and maintain strong relationships with our US counterparts. Customer Care Representative<!--[if !supportLists]-->? <!--[endif]-->Doing outbound calls.<!--[if !supportLists]-->? <!--[endif]-->Conducts monthly outreach to existing customers through calls and emails.<!--[if !supportLists]-->? <!--[endif]-->Escalate issues or concerns to the appropriate department. Telemarketing Associate <!--[if !supportLists]-->? <!--[endif]-->Doing outbound calls.<!--[if !supportLists]-->? <!--[endif]-->Appointment setting for a free product demo.<!--[if !supportLists]-->? <!--[endif]-->Make sure leads are qualified before submitting.
Collection Specialist<!--[if !supportLists]-->? <!--[endif]-->Doing inbound and outbound calls.<!--[if !supportLists]-->? <!--[endif]-->Call customers regarding their credit cards and ask them for payments to keep their accounts up to date.<!--[if !supportLists]-->? <!--[endif]-->Assisting cardholders in bringing their delinquent accounts into current standing and working with them about bringing some workable solutions. Customer Service Representative (Telco)<!--[if !supportLists]-->? <!--[endif]-->Doing inbound calls<!--[if !supportLists]-->? <!--[endif]-->Assisting customers’ queries on how to set up a plan.<!--[if !supportLists]-->? <!--[endif]-->Process payments for telephone bills. To ensure quality customer service satisfaction in a reasonable amount of time.
