I've worked in the BPO industry for more than 10 years. I have been a Customer Service Representative, Quality Assurance Specialist, Team Leader/Campaign Manager, Dialer Administrator and Assistant Operations Manager. Because of my professional experiences, I was able to instill and create standard and high quality services that also helps me develop my skills and capabilities.
I did telemarketing when I was a CSR. During my time in QAS, I listened and validated hundreds of calls everyday and that made me keen and ----------- was also part of my task to pull out the agent for coaching if there's any opportunity spotted on the call they made. When I was TL, that's when I learned how to do effective communication. I was the client's POC and I do the reports for the clients and upper management. I also handled up to 75 people in one team. Dialer Admin position gave me the opportunity to work as a WorkForce. I set up the dialer of the agents and assign the agents to their designated campaigns.
I handled different kinds of dialers such as Vici, LiveVox, Convoso, Chase Data, Kiss Media, Leads Pedia. And also experienced handling different kinds of communication tools like Skype, Telegram, Outlook, WhatsApp, Slack, etc.. I am also good at Microsoft Office tools like Microsoft Word, Excel and PowerPoint. Google Apps is one of my favorites, Google Docs, Sheets and Forms. These tools have helped me to make my work efficient, time saving and effective.
My expertise is to be a Team Leader. I love and am good at handling people. My goal is always to create a harmonious and healthy working environment and an effective goal driven team. I also love to share my knowledge and experiences with everyone I work with.
Communication is very important to ----------- is very crucial to communicate and document each and every detail to avoid misunderstanding and disconnect.
In any case you need me to learn your product or service, I am very much willing to undergo training and love to learn new things from you so feel free to reach out.
