With over 3 years of experience in short-term rental operations, I help property owners and management companies deliver exceptional guest experiences while maintaining efficient day-to-day operations.
I have supported more than 20 properties in the Texas market, managing guest communications, reservations, cleaner coordination, maintenance tracking, listing updates, and operational support. My focus is on maintaining smooth operations, protecting property reputations, and ensuring guests receive a five-star experience.
My experience includes guest communication, reservation and calendar management, check-in and check-out coordination, cleaner scheduling, maintenance coordination, review management, damage claims, SOP creation, and administrative support.
I have worked with Hospitable, Hostaway, Airbnb, -----------, VRBO, PriceLabs, Cloudbeds, Turno, Asana, and Google Workspace.
I also worked as an Airbnb Support Ambassador, assisting hosts and guests with reservation issues, mediation cases, damage claims, reimbursement requests, and review disputes. This experience strengthened my problem-solving abilities and my capacity to handle challenging situations professionally and efficiently.
I am proactive, detail-oriented, and solution-orientated. I take ownership of tasks, communicate effectively, and follow through until issues are resolved. Whether coordinating vendors, managing guest concerns, or improving operational processes, I focus on delivering reliable support that helps short-term rental businesses operate smoothly and grow successfully.
