Assess the quality of analysts on the project
Meet volume and quality targets for all quality assurance audits
Develop and maintain knowledge of client and their business needs processes
Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements
Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job and classroom trainings
Take accountability for effectively handling escalations
Identify root causes for business related issues and recommend solutions to improve overall client satisfaction
Assist with monitoring and tracking i----------- to ensure timely resolution
Deliver individual and group feedback, provide coaching sessions, motivating and encouraging analysts to improve performance
