I have been with BPO industry since 2014 managing calls, chat and email communications for Customer Service, Sales and Billing positions. I'm expert with general inquiries, order entry, billing and account management, service modifications, payment processing, providing solutions for technical concerns, providing quotations for product and services. I have also handled claims, data collection, upselling and product suggestions for our clients. I am fluent in English language and I have excellent typing skills. I'm very confident with my professional skills and I sincerely value my job which makes it easy for me to deliver my tasks well.
