I have 10 years of extensive training and knowledge as a Customer Service Representative (CSR) and almost 5 years experience as a Team Leader. As a CSR, I am responsible for handling incoming and outgoing calls for our organization, handling account inquiries, customer complaints and support customer's needs. As a Team Leader, it is my responsibility to improve the performance of each employee to help meet the organization's goals and complete a range of administration and management tasks. To do that it is my job to support and coach them on a daily basis, to guide and upskill them on new updates and to cultivate their knowledge and skills to provide excellent service to our customers.
As a CSR, in order to provide the best customer service I equipped myself with knowledge of our organization's inner workings and products we represent, this skill also helped me a lot to respond to my customers promptly and to proactively anticipate my customer's needs. I learned how to adapt to unique customer queries and situations and most of the time show them ----------- is very important for me as a CSR to make my customer feels that I understand their situations and that I am going to do my best to
quickly and effectively resolve their issues and improve customer satisfaction. I am also proud to say that I learned to multitask while working with my previous companies.
