An order to cash analyst with more than 8 years of expertise in Customer Master Data Management, Billing, Cash Application, Claim and Deduction Management, and Demand Capture with strong Customer Service experience having dealt with professionals, customers, clients, and market counterparts across the globe. have work experience in:
Effectively manage the order capture process and monitor through to delivery to drive the Perfect Order Cycle. Eliminate waste and complexity in the O2C Flow by ensuring accuracy, timeliness of execution, and agreed levels of customer service and satisfaction.
Maintain customer details in the system.
Effective management of Order to Cash end to end activities for respective Customer Portfolio
• Timely resolution of all Demand Capture failures within defined SLA
• Error free order capture through alignment with the customer of material information
• Accurately maintained EDI Tables by proactively loading new product listings and ensuring current promotion shipping materials are up to date
• Resolution of all blocked orders through Order Filtering process within defined SLA Allocate • Timely resolution of Transportation issues through customer contact i.e. Carrier, Appointment Scheduling, Schedule adherence, order consolidation, delivery delays, etc.
• Timely resolution of Warehousing issues: capacity, picking, loading, etc.
• Timely resolution of billing issues requiring contact with the customer through collaboration with LGO/CoS payments to their specific Accounts
Facilitate the timely identification and resolution of Customer’s Claims and Deductions
Generate Blocked Order Report, conducts analysis in accordance with the Market’s credit policies, and initiates recommendations through workflow
Conduct intensive collection activities and follow-up of overdue accounts and escalates problematic accounts to the Market.
Sit, back and relax and lets grow together. *wink*
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