E-Commerce Support Specialist | Omnichannel Support, Tier-3 Escalations & AI Workflows
About Me:
Driven Support Specialist with nearly 3 years of experience in high-volume e-commerce operations and digital workflows. Skilled in fast, empathetic, same-day issue resolution across live chat, email, and phone. Proven track record of handling complex Tier-3 escalations, upholding strict SOPs, and using AI tools to streamline admin processes for fast-growing e-commerce businesses.
Key Skills
- E-Commerce Customer Support: Omnichannel Inbox Management (Chat, Email, Calls), Order/Refund & Inquiry Management, Tier 1–3 Escalations, Ticket Queue Management.
- Process & Admin: SOP Enforcement, Administrative Support, AI-Assisted Workflows.
- Creative Support: Basic Image Editing, Digital Collateral Design.
Tech Stack
Help Desk & AI: Zendesk, ChatGPT (Prompting & Automation)
Productivity: Google Workspace, MS Office
Design: Canva, Adobe Photoshop
Value I Bring
Ready to keep your e-commerce store running smoothly—maintaining inbox zero, resolving tough customer escalations, and leveraging AI tools to scale your operations efficiently.Support Specialist | Omnichannel Support, Tier-3 Escalations & AI Workflows.
