Healthcare Virtual Assistant | Customer Service Representative | Administrative Support

I am a reliable and detail-oriented Healthcare Virtual Assistant and Customer Service Representative with experience supporting healthcare providers and delivering exceptional customer service across phone, email, and outbound communications.

In the healthcare field, I specialize in insurance verification and prior authorizations, ensuring patient benefits are accurately verified and authorization requests are processed efficiently to help minimize delays in patient care. I understand the importance of accuracy, confidentiality, and timely communication when working with patient information and healthcare teams.

My customer service experience includes handling high-volume inbound and outbound calls, responding to email inquiries, resolving customer concerns, documenting interactions, and providing professional support while maintaining a positive customer experience.

I am highly organized, quick to learn new systems, and able to manage multiple priorities in a fast-paced environment. I take pride in delivering accurate work, communicating effectively, and building positive relationships with patients, customers, providers, and tea-----------mbers.

Core Skills
Insurance Verification
Prior Authorizations
Patient Benefits Verification
Healthcare Administrative Support
Customer Service (Inbound, Outbound & Email)
Patient Communication
Medical Documentation
Data Entry & Record Management<8efe80624d780eba0c6493ec45140364>Email & Calendar Management
CRM & EHR Documentation
Problem Resolution
Multitasking
Time Management
Attention to Detail

Tools & Software
Salesforce CRM
Brightree EHR
Hermes EHR
Google Workspace (Gmail, Docs, Sheets, Calendar, Drive)
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Slack

Why Hire Me?
Experienced in insurance verification and prior authorization workflows
Strong background in inbound, outbound, and email customer support
Excellent written and verbal English communication
Detail-oriented with a high level of accuracy
Able to work independently and meet deadlines
Fast learner who adapts quickly to new systems and processes
Committed to maintaining patient confidentiality and delivering outstanding customer service

I am looking for a long-term opportunity where I can contribute my healthcare knowledge, customer service expertise, and administrative skills to help your team improve efficiency, support patients, and provide exceptional service every day.