I am a dynamic leader with over 14 years of experience in the Customer Service/Contact Centre/BPO Industry. I have managed various lines of omnichannel Contact Centre work such as customer service, sales, collections, and back office.
I have experience working with Satellite TV, Telco, Sales, Escalations, Collections, Online and Gaming. The most recent is with an IT consulting/E-commerce company where we provide services such as installations, maintenance, purchasing, deliveries, etc.
I am consistently recognized for excellence and contributions to the success of the business. I am passionate about mentoring & developing teams to achieve the best outcomes for the organization.
CORE COMPETENCIES
• Results oriented
• Fast Learner
• Team Player
• Strategic Planning
• Coaching, Training, and Mentoring
• Performance Management
• Escalations Management
• Customer Service Skills
• RCA
• Time Management
• Interviewing Skills
• Microsoft Office | Office 365
Verified