With over 12 years of experience in the BPO industry, including 6 years as a Team Lead, I have honed my skills in managing high-performing teams and working directly with U.S.-based clients to deliver exceptional
----------- my current role as a Customer Service Team Lead at a leading construction firm, I have successfully led my team to exceed performance targets, while managing training, coaching, and quality assurance initiatives to ensure top-tier service. Additionally, my 2 years as Head of Data Analytics allowed me to oversee strategies across five lines of business, analyzing trends, optimizing workflows, and providing actionable insights that significantly improved
operations.My technical expertise also includes 2 years in financial tech support with Ameriprise Financial, where I resolved complex technical issues and ensured seamless client experiences.I am confident that my leadership, client management, and analytical expertise would make me a valuable asset to your organization. I look forward to the opportunity to discuss how I can contribute to your team’s success
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