Healthcare Reception Support | Patient Intake | Claims Specialist
Claims Processing & Denial Management
Hi, I'm ----------- from the Philippines. I specialize in helping healthcare providers manage day-to-day appointments, client communications, record accuracy, and workflow efficiency -- helping you run your business smoothly while delivering excellent service to clients, patients, and pet owners. If you choose to hire me, you'll be working with a VA who has 4+ years of experience in reception support, administrative assistance, customer service, healthcare/veterinary coordination, and digital marketing.
What I Can Support You With:
Virtual Reception support
Administrative support
Inbox & email management
Appointment scheduling
Following up on missed calls
Customer support (email, chat, phone)
Patient record management
Insurance verification
Prior Authorization
Claims processing
Claims denial management
Client/patient education
Pet care record management
Healthcare workflow optimization
HIPAA data privacy compliance
Clinical documentation support
Medical billing & invoicing support
Payment processing
EHR/EMR database management
Document processes & create SOPs
Inquiry management (phone, email, chat)
Organize tasks on project management system
Follow up on denials, rejections, and outstanding claims
Manage appeals and resubmit corrected claims
Account reconciliation and revenue reports
Customer service and communication (email, phone, chat)
Liaise with third-party service providers
Coordinate with internal departments
Resolve claim-related issues & escalate complex cases
Content planning & scheduling
Social media management
Digital marketing (email marketing)
Lead generation & nurturing
Prospect outreach & follow-up
Lead verification & client onboarding
Tools/Programs Proficient At:
Kreloses, Vetcloud Communication and Collaboration: Microsoft Teams, Zoom, Notion, Zendesk, Salesforce, FB Marketplace, Kajabi, Mailchimp, Microsoft Teams, Zoom, Slack, -----------, Slack, Viber, WhatsApp, Telegram, Avaya, RingCentral, Loomly, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), OneDrive, Grammarly, ChatGPT, Gemini Ai
Let's work together! Invite me for an interview.
I a-----------ticulous and proactive, friendly and empathetic
I have excellent written and spoken English
High attention to detail & strong problem-solving skills
With reliable internet, working computer, noise canceling headset, quiet workspace
Knowledge of intake processes, patient onboarding, and documentation workflows
Performance Marketing, Project Management, Notion, Office and Administration, English Proficiency, Google Drive, Administrative Support, Research, Executive Assistance, Social Media Content Creation, Content Creation, Social Media Management, Content Moderation, Medical Insurance, Insurance, Medical Insurance, Medical Billing, Virtual Assistant, Medical Knowledge, English Proficiency, Prior Authorization, HIPAA Compliance, Cold Calling, Outbound Calls, Operation Management, Google Suite, Intake Facilitation, Mailchimp, Kajabi, Digital Marketing, Medical Services, Transaction Coordinating, Executive Assistance
