Looking for an Operations Manager or Project Manager who's got it all? Look no further because you've found the right profile!
I'm Ray and I'm here to make your life easier! I'm a Customer Centric, Process, and Operations Leader with over 10 years of experience. I'm a pro at managing Contact Center Operations in the Philippines, and I've handled everything from Technical and Customer Service to Sales and Email support for companies in Telecommunications, Internet Service Provider, Mobile and Computer (Desktop and Laptop) industries.
No problem is too big for me to tackle, whether it's juggling massive accounts with teams of-----------agents and 8-12 supervisors or handling smaller accounts with fewer agents but a busy workload of 10-20 clients at once.
and before you hire, please know that I am all about:
#PLAN - Problem identification, Use of different statistical tools, Gathering and data analysis, Creating OKR, Set targets, SMART actions
#DO - Executing actions, GROW coaching, Gantt chart, Agile management, Monitoring
#CHECK - Quality control management, Root cause analysis, Identifying wastes, Customer experience analysis, Data presentation
#ACT - Follow up actions, Prioritization, Process improvement, Operational Excellence
list of the tools I’m currently using (but is not limited to) include:
#Excel #Googletools #MicrosoftTools #Canva #Manychat #Slack #Salesforce #Loom #Fireflies #Photoshop #Zohodesk #Leadpages #Asana #Notion #Zapier
I am also proficient in using the following AI tools;
#Chatgpt #Descript #Dall-E #AdobePodcast #ComposeAI #Colossyan #Eleven Labs #KrispAI #Midjourney #OtterAI #PerplexityAI #Rawshorts #SlidesAI #SounddrawAI and many more
Lastly adapting to your evolving business needs is what I’m prepared to deliver!
Let's talk!
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