I help healthcare organizations and their patients get fast, accurate support through chat and phone, without dropping the ball on compliance. I have 3+ years of experience in healthcare BPO, supporting Bupa (UK), Aetna (US), and Medicare (US) members with prior authorizations, eligibility and benefits verification, appointment scheduling, referral coordination, claims support, and appeals. I consistently deliver 98%+ QA scores, 4.8/5 CSAT, and 95%+ first-contact resolution.
I am HIPAA Certified (2026) with additional coursework in HIPAA Fundamentals and Data and Electronic Health Records from Johns Hopkins University. I understand CPT, ICD-10, and HCPCS codes, and I am comfortable working with UB-04 and CMS-1500 claims forms.
Tools I use daily:
Productivity: Google Workspace, Microsoft Office (Word, Excel, Outlook)
Communication: Slack, Zoom, Google Meet, Microsoft Teams, Loom
Healthcare platforms: Kareo, Practice Fusion, -----------, Zendesk, Epic EMR (in training)
AI tools: ChatGPT, Gemini Pro, Claude AI, Microsoft Copilot, Grammarly
Scheduling and project management: Google Calendar, Calendly, Trello, Notion
Design: Canva, CapCut
I am available for full-time work and can align with EST, PST, or GMT depending on your team's needs. I am looking for a long-term role where I can grow with one company rather than juggle short-term projects. My background in healthcare support has taught me to work carefully under HIPAA compliance, communicate with empathy, and stay accountable to metrics that matter to patients and providers alike.
I show up prepared, meet deadlines, and treat every account like it is my own responsibility. If you need someone who takes healthcare support seriously and sticks around, I would welcome the opportunity to talk.
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