As a highly skilled professional with 7 years of experience in administrative and customer support roles, I bring a wealth of expertise to any organization. My background as a former law student has equipped me with finely-honed logical thinking skills, which complement my strong communication abilities and attention to detail. I am driven by a passion for learning and take initiative in tackling challenges head-on, always striving for innovative solutions.
I'm an optimistic and hard-working individual who is eager to expand my skill set. I have a proven track record of maintaining confidentiality and handling sensitive information with the utmost care. My approach is solution-based, and I thrive in environments where I can contribute positively to the team's success.
On the hard skills front, I am computer-literate and proficient in software programs such as Microsoft Word and Excel, enabling me to navigate through various tasks efficiently.
My professional journey includes diverse experiences, from serving as part-time service crew at McDonald's Philippines, where I engaged with customers, suggested products, and handled orders, to my role as a Customer Service Associate at Concentrix CVG Philippines, Inc. Here, I handled inbound calls, managed billing inquiries, troubleshooting, sales, and subscription cancellations.
Academically, I hold a Bachelor's Degree in Political Science from Cebu Normal University, where I graduated with honors, receiving the Academic Excellence Award for the AY-----------and graduating Cum Laude in the Class of 2023. Continuing my academic pursuits, I pursued a Juris Doctor at the University of Cebu, School of Law, from 2023 to 2024, where I was honored to be a student scholar.
Currently, I am expanding my horizons as a General Virtual Assistant at VA Platinum Pty Ltd Inc. Here, I manage tasks such as sending and monitoring emails, gathering clients' information and documents, making outbound calls, and performing data entry duties.
I am now seeking a challenging position where I can leverage my diverse skill set, technological expertise, and years of experience to contribute to the success and growth of a dynamic organization.
