I am a reliable and detail-oriented virtual assistant and payments support specialist with experience in non-voice customer support, administrative work, and payment operations. I support businesses by handling customer requests professionally, maintaining accurate documentation, and ensuring tasks are completed on time while following company policies and data protection standards.
I started my career as a Non-Voice Customer Support Representative and General Virtual Assistant, where I handled chat-based customer inquiries, order tracking, data entry, and record management using Google Sheets, Excel, and CRM systems. This role strengthened my attention to detail, customer service skills, and ability to work independently in a remote setup.
I also handle Payment Gateway (PGW) bank monitoring and Back Office (BO) support, focusing on deposit and withdrawal processing. My responsibilities include checking transactions, following up on pending or failed payments, keeping accurate financial records, and helping resolve payment-related concerns. This role requires strong accuracy, problem-solving skills, and confidentiality when handling finance-related data.
I am comfortable working independently in a remote environment, managing time-sensitive tasks, and meeting deadlines without sacrificing quality. I am dependable, organized, and customer-focused, with a strong willingness to learn and grow in finance and payment-related roles.
What I can help you with:
* Non-Voice Customer Support (Chat / Email)
* PGW Bank Monitoring & Transaction Tracking
* Deposit & Withdrawal Processing
* Payment Follow-ups & Issue Resolution
* Back Office (BO) Support
* Accurate Documentation & Data Entry
* CRM, Google Sheets & Excel Management
* Compliance with Data Protection & Service Policies
I communicate clearly, follow procedures carefully, and take ownership of my work. I am available for **part-time or full-time remote opportunities**.
Availability: Part-time or Full-time (Remote)
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