Nearly 2 years of experience working fully remotely for Optum Global Solutions, acted as the primary point of contact for members, providers, brokers and other authorized people listed in the policy that conforms with HIPAA compliance. Main tasks revolve around insurance eligibility verification, benefit coverage quotation, claims scrubbing, claims follow-up, claims reprocessing, EOB review, denial tracking, credit balance resolution and patient statement generation. Also provided general assistance when it comes to claims submission, member portal navigation and other general inquiries regarding medical policies.
