I am a Customer Support Specialist and Virtual Assistant with more than five years of experience in e-commerce, tech, and travel industries. I have worked with platforms such as eBay, Walmart, Comcast, and -----------, providing fast and reliable support through chat, email, and phone. My goal is always to resolve issues quickly and keep customers happy.
I am experienced with CRM and logistics tools including Salesforce, Oracle, Channel Advisor, ShipStation, and Google Workspace. I have worked both as a support agent and as a team leader, managing escalations, training tea-----------mbers, creating standard operating procedures, and improving workflows to increase efficiency and customer satisfaction.
In addition to customer support, I have strong experience as a Virtual Assistant and TikTok Affiliate Manager. I have managed influencer outreach, organized content calendars, tracked affiliate performance, and handled social media coordination. I am fully equipped for remote work with a stable home office, dual internet connections, backup power, and excellent English communication skills.
Core Skills
• Customer support through chat, email, and voice
• CRM platforms and order management
• Technical troubleshooting and issue resolution
• Influencer and affiliate management
• Content scheduling and calendar organization
• SOP creation and team training
• Data entry and documentation
• Microsoft Office and Google Workspace
Tech and Setup
• Dual ISP and backup power
• Quiet and dedicated workspace
• Excellent written and verbal English
• Fully experienced in remote work environments
I am reliable, resourceful, and a fast learner. If you are looking for someone who can take care of your customer support, virtual assistant responsibilities, or affiliate operations with professionalism and care, I would be happy to help your team succeed.
