I have 7 years of experience in the BPO industry, where I’ve developed a strong background in customer support across various types of accounts. I started my career as a Customer Service Representative, handling billing and sales for AT&T, then moved on to a financial account with PayPal, and later supported a technical account for XBOX. These diverse roles have helped me build a solid skill set in communication, problem-solving, and customer satisfaction.
Due to my dedication and consistent performance, I was promoted to the role of Team Leader, where I’ve had the opportunity to lead and mentor agents, helping them grow professionally while ensuring our team's goals are met or exceeded.
