I am an experienced Customer Service Specialist with a strong background supporting healthcare accounts, eCommerce businesses, and cosmetics brands through phone and email. I handle orders, subscriptions, billing, refunds, reshipments, and appointment scheduling while providing accurate product and service information to support customer decision-making. I am skilled in resolving inquiries, complaints, and escalations efficiently, as well as troubleshooting account and basic technical issues. I maintain accurate records using CRM systems, coordinate with internal teams for fast resolution, and consistently meet performance metrics such as response time, resolution rate, and customer satisfaction (CSAT). My focus is delivering seamless customer experiences that build trust and long-term loyalty.
