I have been working in the BPO industry for well over 10 years. I have experience with different lines of businesses from customer service accounts, technical support, as well as sales. My work experience includes being a Quality Analyst, a Corporate Trainer doing both communications and product specifics training, and as a Team Leader for more than 7 years. I am well versed with day to day call center operations and have enough experience with team management, training, and coaching.
