ABOUT ME
I bring 7 years of customer service and technical support experience across voice and non-voice channels, including phone, chat, and email support. Throughout my career, I’ve handled accounts in retail, technical support, recruitment, food delivery, and transportation, which helped me develop strong communication, problem-solving, and multitasking skills. I also spent 2 years on an escalations team, resolving complex issues with professionalism, accuracy, and urgency.
I’m known for my strong work ethic, integrity, adaptability, and dedication to continuous improvement. I quickly learn new systems and processes, stay organized in fast-paced environments, and consistently deliver accurate, efficient, and customer-focused support.
I take pride in going the extra mile to create positive customer experiences and ensure every concern is handled with professionalism and care.
WORK EXPERIENCE
HKR MEDIA SRL
Customer Service Associate (Non-Voice Seasonal Account)
November 2025 - December 2025
OFFICEPARTNERS 360 INC
Technical Support
April 2025 - September 2025
SYNNEX CONCENTRIX CORPORATION
Escalations Team tier 2 | Customer Service Representative
August 2018 - March 2025
SILVERTEK OUTSOURCING
Customer Service Representative| Sales Representative
February 2017 - September 2017
Objective:
- I'm motivated by the opportunity to take on new challenges, learn new things and contribute to a team effort that produces great results.
- I want to be part of an organization that is committed to achieving great things together.
Skills:
Customer Service Skills
Go-Getter
Team Collaboration
Problem-Solving
Time Management
Multitasking
Adaptability
Clear Verbal and Written Communication
Active Listening and Empathy
CRM and Support Tool Proficiency
Tools:
Zendesk
Intercom
Slack
Outlook
Cloud Admin
Zoho
MS Teams
Salesforce
Verified
