I am a multi faceted person with a thirst for learning. I have an experience in various fields and industries, from sales and
marketing, costumer service, banking, insurance and even entrepreneurship.
I’m a mother of two smart and energetic boys which made me took a 5 year employment gap. Now, I want to go back working to share and hone my skills again.
KEY SKILLS
+High People/Time management experience.
+Meeting targets and deadlines ahead of time.
+Exceed customer expectations.
+High work performance with low supervision needed.
+Good oral and written communication skills
+Good presentation and analytical skills
+Approachable and sensitive
WORK EXPERIENCE
Branch Head / Manager (BPI MS Insurance Corporation)
-Handles branch operations and sales, sets budgets, personnel management
-Approves the issuance of policies, endorsements, risk notes, cover notes, COCs and Certificates of Insurance
-Reviews and approves Insurance Claims within authority.
-Monitors, trains, and initiates marketing programs to Agents and Bank partners
Team Leader – Junior Officer (Banco De Oro Insurance Brokers)
-Communicates, markets and assist branches and clients regarding motor insurance renewal. (Sending renewal advice, applying discounts,
claim concerns, collection of payment/payment concerns, etc.)
-Supervise / monitors year to date and monthly targets.
-Provide punctual and accurate reports
Customer Relations Head (ANC Corporation)
-Handles and solves difficult customer concerns.
-Supervise customer relations officers and help them achieve monthly targets.
-Analyze Customer complaints per department and individual personnel performance.
-Implements new programs or measures to enhance process of evaluation for service and sales.
Operations Manager/ Proprietor (Nature's Techniques Massage spa and Salon, Souvenir shop and RTW)
-Performs all business transactions, promotions, procurement of supplies, managing employees, monthly reports, monthly meetings, marketing and other relevant business dealing concerning the business.
-Hiring and assessment of employees
-Drive Continuous improvement for customer satisfaction
CSR1-Teller (Metrobank & Trust Company)
-Performs all teller functions. (Deposit, withdrawal, encashment, fund transfers, statement of accounts, cash pick-ups, pay roll, additional reports, and etc.)
-Submits punctual and accurate monthly meeting reports
-Cross selling of other products.
Inventory Officer and Firearms custodian (Willi Hahn Enterprise)
-Handles the assignment of firearms serial number upon request.
-Provide punctual and accurate monthly firearms sales report.
-Recording and filing documents regarding firearm transactions.
-Initiates and conduct physical inventory of firearms in various locations.
-Works in inventory control and reconcile accounts of company against the supplier's records
Store Supervisor (Fusion Concept Shop)
-In-charge of all store transactions and concerns
-Analysis of individual sales performance of sales personnel.
-Makes weekly and monthly sales reports and analysis of sales.
-Personnel management
-Cashiering operations.
-Conducts inventory
