I'm a healthcare customer support specialist with hands-on experience across EPIC, AthenaHealth, Veradigm, AdvancedMD, Phreesia, and FrontRunnerHC. I handle patient inquiries, insurance eligibility checks, billing and balance questions, payment processing, and account support by phone and email.
I'm comfortable working inside multiple healthcare systems at once, documenting accurately, and staying calm and professional even with frustrated or anxious patients — something that matters a lot in this kind of work.
Outside of healthcare support, I also have a background in operations and front-desk hospitality, so I'm used to following SOPs closely, multitasking across priorities, and representing a company professionally in every interaction.
I'm open to full-time or part-time roles and can start as soon as needed.
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