Senior Shopify Customer Support Specialist | General Virtual Assistant | Video Editor
I've been working remotely for more than 5 years, mostly helping Shopify and dropshipping businesses with customer support and day-to-day operations. Over the years, I've worked with customers from the US, UK, Europe, Canada, Australia, and New Zealand, handling everything from order inquiries and shipping updates to refunds, supplier communication, and Shopify order management.
I've supported brands such as ProHeal Innovations, LifeWatch, Eastmonts, Van Halen Mode, Modehaus Essen, Ethernita, and Neatcell. Depending on the season, I've handled as many as 50–60 customer emails per day, making sure every customer receives a clear, professional, and helpful response. I believe good customer support isn't just about answering emails—it's about solving problems while protecting the business and giving customers a reason to come back.
Customer Support & Shopify
• Shopify Order Management
• Customer Email Support
• Refunds, Returns & Exchanges
• Order Tracking & Shipping Updates
• Supplier Communication
• Chargeback Prevention
• Subscription Support
• Order Fulfillment
• Google Sheets Reporting
• Social Media Customer Support
General Virtual Assistant
Besides customer support, I'm also comfortable helping with administrative work. I can assist with:
• Email Management
• Calendar Management
• Data Entry
• Internet Research
• Google Workspace
• Microsoft Office
• CRM Management
• Reports & Documentation
• SOP Documentation
• File Organization
• General Administrative Tasks
Video Editing
I also edit videos whenever clients need additional support.
I can edit:
• Short-form videos (TikTok, Instagram Reels, Facebook Reels, YouTube Shorts)
• Long-form videos (YouTube, Podcasts, Tutorials)
• Insta360 videos
• Social media content
• Captions, subtitles, transitions, trimming, and basic color correction
Tools I've Worked With
• Shopify
• Gorgias
• Zendesk
• Freshdesk
• Intercom
• Gmail
• Outlook
• Google Sheets
• Google Docs
• Slack
• Microsoft Office
• Parcel Panel
• 17TRACK
• ChatGPT
• DeepL
• CapCut
• Insta360 Studio
One thing my previous clients appreciated about me is that I don't need constant follow-ups. If I see an issue, I investigate it first before escalating it. I'm comfortable following SOPs, but I also pay attention to recurring problems and look for ways to improve the process. Whether it's customer support, admin work, or video editing, I always try to make things easier for the team.
I'm looking for a long-term opportunity where I can become part of the business instead of just completing tasks. If you need someone reliable who communicates well, learns quickly, and takes ownership of their work, I'd be happy to help.
