I am the one you need. I bring over three years of experience as a Customer Service Representative, supporting clients in sales, finance, and healthcare industries through phone, chat, and email communications. I have also worked as a Healthcare Virtual Assistant, where I managed front desk tasks including appointment scheduling, insurance verification, and new patient intake. I am HIPAA certified and known for my strong written and verbal communication skills, attention to detail, innovative thinking, and excellent time management.
In addition to my professional background, I possess strong leadership and training abilities. I have mentored and onboarded new hires and led multicultural groups—including Americans, Tongans, and Pakistanis—in learning Tagalog, demonstrating my ability to guide diverse teams with clarity and empathy.
