Virtual Assistant | Customer Support | Administrative Support
PROFESSIONAL SUMMARY
Detail-oriented and reliable professional with experience in customer service, administrative support, and operations coordination. Skilled in communication, data management, payroll processing, and customer assistance. Experienced in working with international clients through customer support roles and capable of handling multiple tasks efficiently in remote environments.
CORE SKILLS
• Customer Support
• Email & Communication Management
• Administrative Support
• Payroll & Billing Processing
• Data Entry & Documentation
• Time Management
• Team Collaboration
• Canva Design & Basic Editing
• Computer Proficiency
TOOLS
• Microsoft Office
• Google Workspace
• Canva
• Basic CRM Systems
• Online Communication Tools (Zoom, Chat Platforms)
WORK EXPERIENCE
Customer Service Representative
Qualfon – Amazon Retail Account
November 2021 – April 2022
• Assisted customers with order concerns, returns, and account inquiries
• Provided professional support through calls and customer service tools
• Maintained high customer satisfaction through clear communication
Account in Charge | Payroll & Billing Officer | Health Management Officer
Shadow and Tail Security Services
June 2022 – June 2024
• Managed payroll preparation and employee records
• Handled billing and financial documentation
• Maintained employee health and administrative records
• Coordinated office operations and reporting
• Doing Audit for the Company checking for discrepancies
Cold Caller – Healthcare Account
VTEL
March 2024 – September 2024
• Conducted outbound calls for healthcare services
• Engaged potential clients and explained service benefits
• Maintained accurate call logs and reports
Remote Task Worker
Remotask
February 2024 – May 2024
• Completed online tasks with accuracy and attention to detail
• Followed digital task instructions and quality standards
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