Hi, I’m Sionela. I have over 6 years of experience in customer service, sales, and training in a fast-paced BPO environment.
I help businesses improve the customer experience, increase conversions, and streamline processes. I am confident handling both inbound and outbound tasks while maintaining a professional, customer-focused approach.
My key skills include:
Sales and Appointment Setting
- Cold and warm outbound calling
- Lead qualification and follow-ups
- Objection handling and closing
Customer Support - Email, chat, and phone support
- Conflict resolution and retention
- Strong communication and empathy
Training and Coaching
- Conducted new-hire onboarding
- Delivered soft skills and process training
- Created assessments and training materials
- Helped improve team performance through coaching
Admin and Process Support
- Ticket auditing and quality checks
- CRM tools and documentation
- Data entry and reporting
I am detail-oriented, reliable, and easy to work with. I aim not only to complete tasks but also to help improve overall business results.
I am excited to work with clients who are looking for someone dependable, proactive, and committed to delivering quality work.
